Privacy Policy

Visiting this website

Our website is hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. Delivering pages and protecting the site involves technical data such as your IP address, requested pages, access time, browser and operating system, referrer and technical error information. IONOS processes hosting data on our behalf.

The legal basis is Article 6(1)(f) GDPR: our legitimate interest in providing a reliable, secure website and investigating misuse. Technical logs are kept for the hosting provider’s applicable log retention period and longer only where necessary to investigate a specific security incident or meet a legal obligation. See IONOS’s data protection information.

Contact forms, email and calls

When you contact us, we process your name, email address, telephone number, area of interest, preferred contact method and time, your message, and subsequent correspondence or notes needed to handle your request. The contact form identifies mandatory fields. Without the required details, it cannot be submitted; you can also contact us directly by email or telephone.

We use this information to reply, arrange an initial conversation, understand the help you need and organise an introduction you request. Article 6(1)(b) GDPR applies where this is necessary for requested services or steps before a contract. For other enquiries, Article 6(1)(f) GDPR applies, based on our legitimate interest in responding to correspondence.

The form uses WPForms Lite installed on this website and sends enquiries to our email inbox. WPForms cloud entry backups are not enabled. Please do not put medical records, passport copies, bank credentials or other sensitive documents in your initial message.

Client records and service providers

We use Google Workspace for business email and Google Drive for storing and organising client records, including enquiry spreadsheets and correspondence. Access is limited to authorised people working for Unconfuse who need the information for their duties. Our technical providers and their authorised subprocessors may process data to deliver and support these services.

Google Workspace is provided for European customers by Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. Google acts as a processor for Workspace customer data under its data processing terms. Information about safeguards and processing is available in Google’s Cloud Data Processing Addendum.

Pipedrive customer management. From its activation, we use Pipedrive to organise contact details, enquiries, correspondence, follow-up tasks, introduction status and consent records. This supports the same enquiry and introduction purposes and legal bases described above. The service is provided through Pipedrive’s contracting entity for our account; its authorised service providers may also process data. See Pipedrive’s privacy information. This section applies when Pipedrive is connected; it does not mean data has already been transferred there.

Introductions to specialists

Before passing your details to a specialist, we explain which partner will receive them and why, and obtain your agreement. We record that agreement, including when it is given during a call. We share only the contact details and relevant summary needed for that introduction. Consent under Article 6(1)(a) GDPR is the basis for this sharing.

You can withdraw consent at any time by contacting us. Withdrawal does not affect processing that was lawful before withdrawal. You can enquire without agreeing to an introduction, although we cannot make the introduction without the necessary permission. The specialist is normally an independent controller for their advice and services and must provide their own privacy information.

We do not routinely collect detailed health information or application documents. If special category data is ever necessary, we will explain the purpose and recipients and obtain explicit consent under Article 9(2)(a) GDPR where required, before processing or sharing it.

Referrals and network benefits

If someone introduces you to Unconfuse, we may receive your name, contact details, the referrer’s identity and a short description of the requested help. Referrers should first obtain your permission and copy you into an introductory email. We use the details to respond to the introduction and provide this privacy notice at first contact where needed. Our legitimate interest in handling a requested introduction is the basis under Article 6(1)(f) GDPR, with Article 6(1)(b) applying to subsequent services you request.

To administer a referral reward or network contribution, we process the participants’ contact details, referral attribution, limited confirmation that eligibility conditions have been met, invoices and payment details where needed. We use Article 6(1)(b) GDPR to administer the benefit and Article 6(1)(c) to meet accounting and tax obligations. The specialist or relocation partner may provide the necessary eligibility or invoice confirmation under the relevant agreement and privacy notice. We do not need medical underwriting records to verify a benefit.

We disclose only the eligibility information needed to administer the benefit; a referrer is not entitled to receive the referred person’s medical, financial or advice records. Where consent is required for an eligibility confirmation, we obtain it separately.

Cookies and your choices

We use Complianz, installed on our website, to manage privacy choices. Necessary storage remembers your consent preferences and supports essential website functions. Access to your device that is strictly necessary for a service you request is permitted under § 25(2) TDDDG; associated personal data is processed under Article 6(1)(f) GDPR to operate the site and respect your choices.

Optional analytics or advertising technologies require your permission under § 25(1) TDDDG and Article 6(1)(a) GDPR. Rejecting them does not prevent you from browsing the site or contacting us. When optional technologies are enabled, you can change or withdraw your choice through Cookie settings. Details of technologies and their duration are available in our Cookie Policy.

At the date of this policy, Meta Pixel and Google Analytics are not active. Before activating advertising tracking, we will update this notice with the actual provider, purposes, data, retention and transfer details, and configure the consent controls to block it until permission is given. Advertising on Facebook or Instagram does not itself authorise tracking on this website.

Newsletters and external links

There is currently no active newsletter subscription or marketing automation on this website. If we introduce a newsletter, subscribing will be a separate choice, with information about the sending provider and use of your data. We will use a confirmation process and include an unsubscribe option. Contacting us or consenting to a specialist introduction does not automatically subscribe you to marketing.

Our social media links take you to external websites only when you click them. Those services then process data under their own privacy notices. The current site does not embed social media feeds or founder videos. Any future external embeds will be reviewed before activation.

Transfers outside the EEA

Cloud providers such as Google and, once connected, Pipedrive may process data through international infrastructure or support teams outside the European Economic Area, including in the United States. Such transfers require an applicable adequacy decision or appropriate safeguards, such as European Commission standard contractual clauses, with supplementary measures where needed. The providers’ linked data protection documentation explains their arrangements. You can request information about the safeguards relevant to your data from us.

If you request a specialist outside the EEA, we will identify that recipient and explain the relevant transfer arrangements before sharing your data. An agreement to an introduction does not remove the requirement for lawful international transfers.

How long we keep information

We keep enquiry records while handling your request and any ongoing introduction or service relationship. Once the purpose ends, we delete or anonymise information that is no longer needed. The timing depends on whether follow-up is still requested, a benefit remains open, or a dispute or legal obligation requires particular records.

We retain consent and referral attribution records only as needed to demonstrate the relevant permission, administer the benefit or establish, exercise or defend legal claims. Accounting and tax documents are retained for the applicable statutory periods, depending on their document type. Records retained solely for legal obligations or claims are restricted from unrelated use. Copies in provider backups expire under the provider’s backup and deletion cycle.

Your privacy rights

Under the applicable GDPR conditions, you may request access to your personal data, correction, erasure, restriction of processing and data portability. You may withdraw consent at any time without affecting the lawfulness of earlier processing.

Right to object: where processing relies on legitimate interests, you may object on grounds relating to your particular situation under Article 21 GDPR. You can object to direct marketing at any time, without giving a reason.

Send requests to hello@unconfuse.de. We normally respond within one month; a permitted extension may apply to complex requests, in which case we explain it. We may need reasonable information to confirm your identity.

You may complain to a supervisory authority, including the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, Germany. See the BayLDA website. You may also contact the authority where you live, work or believe an infringement occurred.

Security and updates

This website uses HTTPS to protect transmission. Access controls and confidentiality arrangements help protect client records. Ordinary email is not a suitable channel for every sensitive document; we will agree an appropriate route if detailed documents are needed. We do not make decisions with legal or similarly significant effects about you through automated decision-making or profiling.

We update this policy when our services or processing change. The current version describes our website and enquiry service; new tools will be checked and their relevant information added before they start processing client data.

Last updated: 4 October 2026.